FREE SHIPPING ON ALL ORDERS OVER $100! (only for [Standard Delivery])
【Raleeyrug Only Ships in the Continental United States】
Order Processing Time
Order processing time for all items on our website is within 2 working days. If your order has not been processed within this period or more than ten working days without special remarks please contact our customer service, Mark. We will refund or reschedule your shipment and give you a $10 coupon as compensation (which can be used when your total purchase exceeds $100).
Pay attention: The deadline for order processing from Monday to Friday is 5:00 pm (EST), and orders submitted after 5:00 pm (EST) will be processed the next day; orders placed before 5:00 pm on Friday will be processed on the morning of the next Monday.
Shipping Time
Usually, the delivery time of our products is calculated from the date of express delivery, we guarantee no more than 12 working days. Express delivery time is 1-5 working days, and standard delivery time is 3-12 working days. If you want your order to be shipped more than 12 working days(or delivered more than 15 working days), please contact our customer service in time for more help.
Delivery Time
From order processing to harvesting goods, generally within 3-15 working days. If you choose express delivery, the actual arrival time is 3-7 days; if you choose standard delivery, the actual arrival time is 5-15 days. If it exceeds 60 working days, you don't receive your products, you can directly apply for a refund or let us reship(We will give you 10$ as compensation also).
Pay attention: If your goods are lost in transit, we will not be responsible but will help you get in touch with the logistics company in time. Our website supports Standard delivery and Express delivery (DHL/UPS/FedEx) two shipping methods, and standard shipping is free on orders over $100.
Shipping Cost Calculation
We offer free USPS First-Class shipping for amounts greater than or equal to $29.99, and $4.99 for amounts less than $29.99.
Pay attention: Sales tax is borne by the buyer, we are not responsible for any taxes.
SOME QUESTIONS YOU MAY BE CONCERNED ABOUT
Can you change or cancel your order?
If you intend to cancel your order, you can only cancel the order within half an hour of placing the order. If the order you requested to cancel has not been processed for a long time, please call our customer service Mark at +(1)(413) 272-5183, or send an email to service@raleeyrug.com.Our customer service hours are Monday-Friday, 9:00 am-11:00 pm(EST), Saturday-Sunday, 9:00 am-5:00 pm (EST). Please provide your original payment information when calling to cancel your order.
What if your merchandise arrives damaged?
We will check the product to make sure the product is in good condition before shipping. We are not responsible for damage during transportation but will assist you to contact the transportation company. If it is our negligence, that leads the product to be damaged, we will take responsibility.
Pay attention:
1. You MUST note any delivery damage on the delivery ticket or bill of lading. It is best to completely inspect delivered products while the driver is present, before signing for the delivery. If there is severe damage please contact us immediately so we can handle it at that time.
2. The carpet is folded and packaged, so you will feel some creases when you receive the package and open the package. You just need to shake it vigorously or press it with a heavy object to smooth the carpet.
3. You MUST keep all shipping and packing materials. We cannot accept returns that do not have all the original packaging.
What if your item is back-ordered?
When a product is on backorder, the estimated delivery date is provided on the product information page and in the order confirmation email. On rare occasions when an in-stock item becomes unavailable after you place an order, you will receive a backorder notification email. In both cases, your item will be shipped as soon as it becomes available and you will not be charged until the item is shipped. Backordered items will be automatically canceled after 60 days without requiring customer authorization.
What if you haven't received the product for a long time?
Please make sure that your receiving information is correct, if the receiving information is wrong, please be responsible for yourself, if the receiving information is correct and the product has not been received more than 60 days after delivery, you can choose to request a refund or ask us to reship it for you.
What should you do if the goods are lost?
We're sorry this happened, although Raleeyrug is not responsible for it, please contact us with your order number and we'll try to help you get in touch with the logistics company. Thanks for your understanding.
For other questions about shipping costs, please contact our customer service, Mark will answer you in detail.